FAQs
Orders
How do I place an order?
Simply select your items, choose your size, and add them to your cart. Once you’re ready, proceed to checkout and follow the on-screen instructions.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to make changes.
Shipping
How long does shipping take?
Orders are typically processed within 2–3 working days. Delivery times may vary depending on your location and courier.
For full details, please see our Shipping Policy.
Do you offer free shipping?
Yes — we offer free UK shipping on orders over £50.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
If you haven’t received tracking information within a few days, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
You can return eligible items within 14 days of receiving your order. Items must be unused, unworn, and in original condition.
Please see our Returns Policy for full details.
How do I start a return?
Email us at support@ryzegymwear.co.uk with your order number and reason for return. We’ll provide next steps.
When will I receive my refund?
Once your return is received and approved, refunds are processed within 5–10 working days to your original payment method.
Products & Sizing
How do I choose the right size?
Please refer to our Size Guide on the product page to find your best fit. If you’re between sizes, we recommend sizing up for comfort.
Are your products suitable for intense workouts?
Yes — our gymwear is designed for performance, comfort, and durability during training and everyday wear.
How should I care for my gymwear?
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Wash cold
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Do not tumble dry
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Do not bleach
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Wash inside out for best results
Payments & Security
What payment methods do you accept?
We accept secure payment options including debit/credit cards and other methods shown at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment details.
Contact
How can I contact you?
You can reach us at:
We aim to respond within 24–48 hours on working days.